TERMS AND CONDITIONS

Introduction

Welcome to Nozol Chalet's official booking platform. By accessing or utilizing our services, you acknowledge and agree to comply with these Terms and Conditions in their entirety.

Booking and Reservation Policies

  1. All reservations are subject to availability and require formal confirmation.
  2. Payment in full is required at the time of booking.
  3. We accept payments via credit card, debit card, and other approved payment methods.
  4. Cancellation Policy:
    • Cancellations made 14 days or more prior to arrival date qualify for a complete refund.
    • Cancellations made within 14 days of the arrival date will incur a cancellation fee equivalent to one night's accommodation.
    • No-show reservations are non-refundable.

Accommodation Guidelines

  1. Standard check-in time: 3:00 PM
  2. Standard check-out time: 12:00 PM
  3. Guests must observe all property rules and regulations throughout their stay.
  4. Guests assume financial responsibility for any damages incurred during their stay and will be billed accordingly for necessary repairs or replacements.
  5. Smoking is strictly prohibited within all indoor areas. Violations will result in an additional cleaning fee.
  6. No pets are permitted on the premises unless explicitly authorized in your booking confirmation.

Privacy and Data Protection

  1. We prioritize the confidentiality of your personal information. Please review our Privacy Policy for comprehensive details regarding our data practices.
  2. Personal information collected during the reservation process will be utilized exclusively for service provision and will not be disclosed to third parties without prior consent, except where legally mandated.
  3. Guests retain the right to access, correct, or request deletion of their personal information by contacting our customer service department at [contact information].

Legal Framework

  1. Any disputes arising from the use of our services shall be governed by and construed in accordance with the laws of Oman.
  2. In the event of a dispute, both parties agree to pursue resolution through mediation before initiating formal legal proceedings.

Modifications to Terms

  1. We reserve the right to modify these Terms and Conditions at our discretion.
  2. Any amendments will be published on this page and shall become effective immediately upon publication.
  3. Continued use of our services following any modifications constitutes acceptance of the revised terms.

Contact Information

For inquiries or assistance, please contact our customer service team at [contact information].